PRIVACY POLICY

Stella & Dot wants your experience with us to be nothing short of fabulous. We respect the privacy of our Stella & Dot Family Brands Independent Business Owners, customers and those who use our services. To this end, we have systems in place for securely managing your Personal Information. We created this Privacy Policy to help you understand the types of information we collect, how we use and disclose it, your options related to it, and our responsibilities in safeguarding it.

This Privacy Policy is incorporated into our Terms of Use. All capitalized terms not defined in this Privacy Policy have the meaning set forth in the Terms of Use.

This Privacy Policy applies to your use of the Service, and it also applies to collection of your Personal Information from offline sources as described in this Privacy Policy.

For the purpose of this Privacy Policy, the data controller is Stella & Dot EMEA Cooperatief U.A., Van Nelleweg 6060, 3044 BC Rotterdam, The Netherlands, Chamber of Commerce: 53459261.

Personal Information” means information that alone or when in combination with other information may be used to readily identify, contact, or locate you, such as: name, address, email address, or phone number. We do not consider Personal Information to include information that has been anonymized so that it does not allow a third party to easily identify a specific individual.

We collect Personal Information when you:

  • register to use the Service, place an order, or provide contact information to an Independent Business Owner;
  • register as an Independent Business Owner or express interest in becoming an Independent Business Owner;
  • use the Service; and
  • communicate with us.

We also collect information, such as anonymous usage statistics, by using cookies, server logs, and other similar technology as you use the Service.

You do not need to provide Personal Information to visit the Service. All Personal Information gathered is on a voluntary basis. If you decide to provide us with your Personal Information, we may store it through whatever means you provided such information (through our Service, Independent Business Owner, via email or facsimile, etc.). By using the Service, submitting a signed Customer Order Form to an Independent Business Owner, or submitting a new Independent Business Owner Agreement to us, you also authorize us to gather, parse, retain, use, and disclose information in order to provide the Service and our services as described in this Privacy Policy, unless we are notified otherwise.

Customer Online Registration. To register as a customer on our Website, you may need to provide Personal Information, such as your name, email address, and password. You may also provide other optional information, such as your month and day of birth.

Customer Information from Independent Business Owners. Customers may complete and sign a Customer Order Form at a Style Session and provide it to an Independent Business Owner. The Independent Business Owner will submit the information to us through the Service so that we may process your order. Customers may also provide their contact information to Independent Business Owners without making a purchase, and Independent Business Owners may save such information in their contact lists on the Service. All Independent Business Owners must abide by this Privacy Policy and must not share information except in connection with their Stella & Dot business.

Independent Business Owner Registration. To register as an Independent Business Owner on our Service, you may need to provide Personal Information, such as your name, social security number, tax identification number, date of birth, email address, telephone number, postal address, and password. You may also provide other information, such as your photograph and information in your completed and digitally signed on-line Independent Business Owner Agreement. Upon the termination of the relationship between Stella & Dot and the Independent Business Owner, Stella & Dot will keep the Independent Business Owner’s Personal Information for lawful purposes only.

Expressing Interest in Becoming an Independent Business Owner. We collect any Personal Information included in requests to learn more about being an Independent Business Owner or hostess. Such information may be submitted to us through the Service or via email. You may also provide Personal Information directly to a Stella & Dot Family Brands Independent Business Owner.

Using the Service. We collect information you post through the Service. For example, when customers sign up for a newsletter, post a photograph, or connect with an Independent Business Owner, the Service will collect the information customers or Independent Business Owners provide in such submissions, including any Personal Information.

Making Payments.  When you make payments through the Service or complete a Customer Order Form, your financial account information, such as your credit card number, will be collected by our third-party payment processors. We do not collect or store such financial account information, but we may receive information from our payment processor about the payment, such as the date and time of payment.

Social Plug-Ins. The Website may allow you to use social media plug-ins, such as Facebook’s “like” or Twitter’s “tweet” functions. The social media plug-ins collect information about you, such as your IP address, when you use them. The privacy policies of the social media services, and not this Privacy Policy, apply to any data collected by the social media plug-ins.

Social Media Pages. We may collect information about you when you visit our social media pages or other features. The social media website provider may provide us with information, including Personal Information, such as your name, email address, and other information made available to us.

Customer Support. We may collect Personal Information through your communications with our customer-support team.

Cookies and Similar Technology

We and our third party service providers, such as advertising networks and analytics service providers, may collect anonymous information automatically through the use of “cookies” and similar technology. The service providers also may collect information about your online activities over time and on other websites or apps. Cookies are small pieces of information that are stored by your browser on your computer’s hard drive to collect information about your activities on our Website.

Cookies do not contain any Personal Information. We use cookies to collect and store information for statistical purposes, including browsing and Service usage activity, and to improve the services we provide. For example, if you are a registered user, we will use a cookie to save your Service settings and to provide customizable and personalized services. Cookies also enable you to select products, place them in your shopping cart and purchase the items. If you select and purchase products on the Service, we keep a record of your browsing activity and purchases. Most browsers allow you to refuse cookies from websites or to remove cookies from your hard drive. If you choose to do this, you may not be able to access or use portions of the Website.

For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy, which form part of this Privacy Policy.

We use Personal Information to:

  • facilitate and improve the Service and our services;
  • communicate with you; and
  • promote Independent Business Owners.

We may use aggregate information for any purpose, including for marketing purposes

Internal and Service-Related Usage. Stella & Dot will use information, including Personal Information, for internal, administrative, and service-related purposes. We may use and retain any data we collect to provide and improve our services. For example, we use Personal Information submitted by customers to process and complete the customer’s order, including for shipping and billing purposes. We also use Personal Information submitted by Independent Business Owners to calculate and process commissions.

Communications. We use a customer’s name, mailing address, email address and telephone number for the following limited purposes:
  • Sending emails for informational and operational purposes, such as account management or system maintenance;
  • Monitoring and ensuring customer satisfaction, including troubleshooting problems and resolving disputes;
  • Keeping you informed of new products and promotions at Stella & Dot Family Brands; and
  • Sending you Stella & Dot Family Brands newsletters.

Promoting Independent Business Owners. Stella & Dot may, from time to time, publish an Independent Business Owner’s Personal Information (for example, name, photograph, sales results and achievements) to recognize the Independent Business Owner’s achievements and help motivate other Independent Business Owners. These promotions will not contain Personal Information about customers.

Aggregate Data. We may anonymize and aggregate data collected through the Service and use it for any purpose. For example, we may aggregate usage and transaction information to provide product recommendations to Website users.

We may share your information:

  • with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries;
  • with our third-party vendors and service providers;
  • to refer you to an Independent Business Owner;
  • to connect Independent Business Owners with other Independent Business Owners;
  • to comply with legal obligations;
  • to protect and defend our rights and property or to enforce our Terms of Use; and with your permission.

We do not rent, sell, or share Personal Information about you with other people or nonaffiliated companies for their direct marketing purposes, unless we have your permission. We may share anonymous information for marketing and advertising purposes.

Vendors and Service Providers. We want to provide you with excellent service and make your Stella & Dot Family Brands experience as seamless as possible. We share information, including nonpublic Personal Information, with third parties that perform services on our behalf so we can provide and improve our services. For example, we may disclose Personal Information for fraud detection and prevention. These third parties must abide by this Privacy Policy and keep nonpublic information confidential and use it only for its intended purpose.

Connect Independent Business Owners. To facilitate communications among our network of Independent Business Owners, we may share Independent Business Owners’ or prospective Independent Business Owners’ contact information with other Independent Business Owners.

Referrals. As part of our service and to make sure customer needs are met, we may refer customers to an Independent Business Owner, such as when customers are not associated with an Independent Business Owner in our systems or when customers request to host a Style Session. We may share customer contact information with Independent Business Owners for these purposes.

Marketing. We do not rent, sell, or share Personal Information about you with other people or non-affiliated companies for their direct marketing purposes, unless we have your permission. We may allow access to other data collected by the Service to enable the delivery of online advertising on the Service, or otherwise facilitate transmittal of information we think may be useful or relevant to you.
We may show you personalized advertisements on other websites after you visit our Website and our social media pages and websites.
Your Personal Information may be used to keep you informed of new products, services and promotions, where you have consented to be contacted for such purposes. You may choose to restrict the collection or use of your Personal Information in the following ways:

  • whenever you are asked to fill in a form on the Website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes; and
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at privacy@stelladot.com.

When you opt out of personalized advertising, you may continue to see online advertising from Stella & Dot Family Brands on other websites.

As Required By Law and Similar Disclosures. We may access, preserve, and disclose collected information, if we believe doing so is required or appropriate to: comply with law enforcement requests and legal process, such as a court order or subpoena; respond to your requests; or protect your, our, or others’ rights, property, or safety.

Corporate Changes. We reserve the right to transfer Personal Information in the event Stella & Dot acquires or merges with or is acquired by another company or during other corporate changes. Any information disclosed as a result of one of these events or other corporate changes will be subject to the Privacy Policy in effect at the time.

Your Permission. We may also disclose your Personal Information with your permission.

We respect children’s privacy. We do not knowingly or intentionally collect or maintain Personal Information from children under age 13, and no part of the Service is directed to children under the age of 13. If you are under the age of 13, please do not submit any Personal Information to us. You should rely on a parent or guardian to assist you. If you learn that your child has provided us with Personal Information without your consent, you may alert us at privacy@stelladot.com. If we learn that we have collected any Personal Information from children under 13, we will promptly take steps to delete such information and terminate the child’s account.

Our ultimate holding company, Stella & Dot LLC, is located in the United States, and therefore the data that we collect from you may be transferred to, processed and stored at, a destination outside the European Economic Area (“EEA”), namely the U.S. The U.S. government, courts or law enforcement agencies may be able to obtain disclosure of your information through lawful means in the U.S. We may also be required to disclose personal information for detection and prevention of fraud. By submitting your personal data, you agree to this transfer, storing or processing.

The U.S. does not offer the same statutory protection for personal information as exists within the European Union (“EU”). However, Personal Information that is transferred to Stella & Dot entities in the U.S. from the EEA will be processed in accordance with the safe harbor principles agreed between the United States Department of Commerce and the European Commission (Safe Harbor Principles). These principles enable US companies to satisfy the EU requirement set out in the EU Data Protection Directive that personal data transferred from the EEA to the United States be adequately protected.

Stella & Dot adheres to the Safe Harbor Principles: Notice, Choice, Onward Transfer, Security, Data Integrity, Access and Enforcement. These principles may be found at: www.export.gov/safeharbor.

In compliance with the Safe Harbor Principles, Stella & Dot commits to resolve complaints about your privacy and our collection or use of your Personal Information. If you have any inquiries or complaints regarding this Privacy Policy, you should contact us at the address stated below.

Stella & Dot has further committed to refer unresolved complaints under the Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU Safe Harbor, operated by the Council of Better Business Bureaus. We ask that you contact us directly first. If you do not receive timely acknowledgement of your inquiry or complaint, or if your inquiry or complaint is not satisfactorily addressed by Stella & Dot, you may contact:

Council of Better Business Bureaus, Inc.
http://www.bbb.org/us/safe-harbor-complaints

We take steps to ensure that your information is treated securely and in accordance with this Privacy Policy. Unfortunately, the Internet cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information you provide to us. We do not accept liability for unintentional disclosure.

Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers or other sensitive information. Stella & Dot will NEVER ask for sensitive information via email.

By using the Service or providing Personal Information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Service. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on the Service or sending an email to you. You may have a legal right to receive this notice in writing. To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice), please notify us at privacy@stelladot.com.

You may review, correct, or delete your Personal Information through the Service. If you have registered with us, you will be able to view and modify information contained in your personal profile. However, for security purposes, you must contact Stella & Dot directly to change your tax identification number or social security number. You may also contact us to remove any Personal Information from our database.
You have the right to access information held by us about you. Your right of access can be exercised in accordance with applicable law and may be subject to a fee meet our costs in providing you with details of the information we hold about you.

You may be asked to provide your Personal Information to opt-in to receive emails about Stella & Dot’s Family Brands’ products, promotions, special offers and company updates. This consent is sought by Stella & Dot EMEA Cooperatief U.A., Van Nelleweg 6060, 3044 BC Rotterdam, The Netherlands. You can unsubscribe at any time from these commercial electronic messages by using the “unsubscribe link” located in the email, or by contacting us at privacy@stelladot.com or by mail to:

Stella & Dot EMEA Coöperatief U.A.
Attn: Privacy Dept.
c/o Stella & Dot
20 Broadway Studios
London W6 7AF

This Policy may be amended, from time to time. If Stella & Dot decides to change its Privacy Policy, we will post those changes and revise the “Last Updated” date at the bottom on the Privacy Policy.

If you have questions about this Privacy Policy, please contact us:

By email at privacy@stelladot.com

By phone at 0800 096 4749

By mail to:

Stella & Dot EMEA Coöperatief U.A.
Attn: Privacy Dept.
c/o Stella & Dot
20 Broadway Studios
London W6 7AF

Information About Our Use Of Cookies

Our website uses cookies to distinguish you from other users of the Service. This helps us to provide you with a great experience when you browse and also allows us to improve the Service and our services.

Due to recent changes in the law, all websites who operate across certain parts of the European Union are required to obtain consent to use or store cookies (or similar technologies) on your computer or mobile device. This Cookie Policy provides you with clear and relevant information about the cookies we use and the purposes for using those cookies.

All capitalized terms not defined in this Cookie Policy have the meaning set forth in our Website Terms of Use or Privacy Policy.
For further information about this Cookie Policy or if you require a detailed list of all cookies used by the Service, including our website and applications, please contact: privacy@stelladot.com.

Your Consent

By continuing to use the Service, you are agreeing to our placing cookies on your computer in order to analyse the way you use the Service. Please read this Cookie Policy carefully for more details about the information we collect when you use the Service.
If you do not wish to accept cookies in connection with your use of the Service, you must stop using the Service or disable cookies in your browser.

What is a cookie?

A cookie is a small file of letters and numbers that are placed on your browser, on the hard drive of your computer, or on your mobile device. Cookies contain information that is transferred to your computer's hard drive or mobile device.

Key Concepts

First and third-party cookies: whether a cookie is ‘first’ or ‘third’ party refers to the domain placing the cookie. First-party cookies are set by a website being visited by the user (e.g., cookies placed by www.stelladot.co.uk).

Third-party cookies are set by a domain other than that of the website being visited by the user. If a user visits a website and another entity sets a cookie through that website, this would be a third-party cookie.

Persistent cookies: these cookies remain on a user’s device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.

Session cookies: these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

How to delete and block our cookies

You block cookies by activating the setting on your browser that refuses the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of the Service. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our site. Turning off or deleting cookies will not prevent device identification and related data collection from occurring.

How to turn cookies off when using our website

Internet browsers allow you to change your cookie settings. These settings are usually found in the ‘options’ or ‘preferences’ menu of your internet browser. In order to understand these settings, the following links may be helpful. Otherwise you should use the ‘Help’ option in your internet browser for more details.

How to turn cookies off when using a mobile device

Mobile devices allow you to change your cookie settings. These settings are usually found in the ‘options’, ‘settings’, or ‘preferences’ menu of your smart phone. In order to understand these settings, you should use consult your mobile device manufacturer for more details.

Can I withdraw my consent?

Once you have given us your consent to the use of cookies, we shall store a cookie on your computer or device to remember this consent. This will expire periodically. If you wish to withdraw your consent at any time, you will need to delete your cookies using your internet browser settings.

For further information about deleting or blocking cookies, please visit: http://www.aboutcookies.org/.

What cookies do we use and why?

The cookies used on our site are categorised as follows:

  • Strictly necessary
  • Performance
  • Functionality
  • Targeting

Strictly Necessary

“Strictly Necessary” cookies let you move around a website or application and use essential features like secure areas and shopping baskets. Without these cookies, services you have asked for cannot be provided. Please note that these cookies do not gather any information about you that could be used for marketing or remembering where you've been on the internet.

We use these Strictly Necessary cookies to:

  • Remember information you have entered on order forms when you navigate to different pages during a web browser session;
  • Remember the goods and services you ordered when you get to the checkout page;
  • Identify you as being logged in to our website;
  • Make sure you connect to the right service on our website when we make any changes to the way the website works; and
  • To route users to specific applications of a service, or specific servers.

Strictly Necessary cookies used on our site:

  • ATG Optimization
  • ATG Recommendations
  • Salesforce Live Agent

Accepting these cookies is a condition of using the Service, so if you prevent these cookies we cannot guarantee your use of the Service or how the security on the Service will perform during your visit.

Performance

“Performance” cookies collect information about how you use the Service (e.g., which pages you visit, and if you experience any errors). These cookies do not collect any information that could identify you and are only used to help us improve how our website works, understand what interests our users, and measure how effective our advertising is.
We use Performance cookies for:

  • Web Analytics: to provide statistics on how our websites or applications are used;
  • Ad Response Rates: to see how effective our advertisements are, including those pointing to our sites;
  • Affiliate Tracking: to provide feedback to partners that one of our visitors also visited their website. This can include details of any products purchased;
  • Error Management: to help us improve the Service and our services by measuring any errors that occur; and
  • Testing Designs: to test different designs of our website or application.

Some of these cookies are managed by third parties, and you may refer to the third parties’ own website privacy notifications for further information.

Performance cookies used on our site:

  • Crazy Egg
  • Google Analytics
  • New Relic

By using our site, you accept the use of “Performance” cookies. Accepting these cookies is a condition of using the website or application, so if you prevent them we cannot guarantee how our site will perform for you.

Functionality

“Functionality” cookies are used to provide services or to remember settings to improve your visit.
We use Functionality cookies to:

  • Remember settings you have applied, such as layout, text size, preferences, and colours;
  • Remember if we have already asked you if you want to fill in a survey;
  • Provide proactive live chat sessions to offer you support; and
  • Show you when you are logged in to the website.

Some of these cookies are managed by third parties, and you may refer to the third parties’ own website privacy notifications for further information.
Functionality cookies used on our site:

  • Optimizely

Targeting

“Targeting” cookies are linked to services provided by third parties, such as ‘Like’ buttons and ‘Share’ buttons. Third parties provide these services in return for recognising that you have visited the Service.
We use Targeting cookies to:

  • Link to social networks like Facebook, who may subsequently use information about your visit to target advertising to you on other websites; and
  • Provide advertising agencies with information on your visit so that they can present you with advertisements in which you may be interested.

Targeting cookies used on our site:

  • Criterio
  • DoubleClick
  • Facebook Connect
  • Facebook Social Plugins
  • Google Analytics
  • Google AdWords Conversion
  • Google Dynamic Remarketing
  • Mobify
  • Olapic
  • Pinterest

All of these cookies are managed by third parties, and you may refer to the third parties’ own website privacy notifications for further information.

More information about cookies

Analytics

For more information about Google analytic cookies, please see Google’s help pages and privacy policy:

Information about cookies

Useful information about cookies can be found at:

Behavioural Advertising

A guide to behavioural advertising and online privacy has been produced by the internet advertising industry which can be found at:

International Chamber of Commerce United Kingdom

Information on the ICC (UK) UK cookie guide can be found on the ICC website section:

This Cookie Policy may be amended, from time to time. If Stella & Dot decides to change its Cookie Policy, we will post those changes and revise the “Last Updated” date at the bottom on the Cookie Policy.

If you have questions about this Cookie Policy, please contact us:

By email at privacy@stelladot.com.

By phone at 0800 096 4749

By mail to:

Stella & Dot EMEA Coöperatief U.A.
Attn: Privacy Dept.
c/o Stella & Dot
20 Broadway Studios
London W6 7AF

Last Updated April 8, 2015