EU SHIPPING & DELIVERY

CHRISTMAS SHIPPING CUT-OFF DATES

We guarantee that the orders placed before these cut-off dates will be delivered for Christmas.

Standard:
The Channel Islands/Isle of Man/Non-core countries – place orders by midday on Friday 15th December
Northern Ireland – place orders by midday on Tuesday 19th December
Mainland UK – place orders by midday on Wednesday 20th December

Express:
The Channel Islands/Isle of Man – place orders by midday on Friday 15th December
UK mainland & Northern Ireland – place orders by midday on Thursday 21st December

Our Shipping Promise and Delivery Promise

In order to deliver on our promise of exceedingly personal service and ensure prompt delivery of your fabulous order, we guarantee to process all in stock items within 1-2 business days and make every attempt to deliver your package within 3-5 business days after it ships from our warehouse.

Delivery & Pricing

FREE STANDARD SHIPPING on all orders over #90 to UK, Ireland, france & Germany. 3-5 BUSINESS DAYS. Flat rate shipping Elsewhere.

Stylist Shipping Rates

Looking for Stylist Shipping rates? Login to the Stylist Lounge to get the details.

Order Delivery Flow

Please note – the cut-off times for the following table is 12pm (noon). Express Orders placed after 12pm will require 1 additional shipping day.

Place order

Preparing order for pickup

Order in transit

Delivered to residence/business

Shipping Destination

Shipping Rates

Order processing
time in our warehouse

Time from shipping
until delivery

  • Republic of Ireland
  • France
  • Germany

Standard Shipping
Orders over €90 - free shipping
Orders under €90 - €5.90

Express Shipping
€13.90

1-2 Business Days

Standard Shipping
3-5 business days

Express Shipping
1-2 Business Days

Please note that shipping to the United Kingdom is available only when purchasing in pounds from www.stelladot.co.uk

  • United Kingdom

Standard Shipping
Orders over £75 - free shipping
Orders under £75 - £4.95

Express Shipping
All orders: £11.95

1-2 Business Days

Standard Shipping
3-5 business days

Express Shipping
1-2 Business Days

Want to deliver elsewhere?

Standard Shipping
€5.90 Flat Rate

Express Shipping
n/a

1-2 Business Days

3-5 Business Days

*Time from Shipping until Delivery:
Time and shipping until delivery is part of our delivery promise to you! Use this matrix as a guide when placing your order to estimate when your package will be delivered.

FAQs

  • We guarantee to process all in stock items within 1-2 business days from your order date. Please note that carriers do not count Saturdays, Sundays and Bank Holidays as delivery (business) days.
  • During new product launches, introductions and Christmas season, we guarantee to process your order within 3 business days of your order date.
  • Orders placed after 12 noon GMT, please allow for 1 additional business day for processing (excluding bank holidays).
  • All orders submitted over the weekend will be processed the next business day.
  • While your order is processing, you may see the processing status in your Account. Once your order has been shipped, this status will update to shipped and you will receive a shipment confirmation email.

We use a variety of carriers to deliver your orders across Europe.

DHL

Standard Shipping:
Standard Shipping is via parcel carrier Nightline. You should receive your order within 2-5 business days after it ships from the warehouse. For example, if your order is placed on Monday before 12pm (noon), your order will physically begin moving through the carrier's network on Wednesday at the latest.

Rural area delivery may take additional business days. Stella & Dot makes every attempt to deliver your items within the specified time; however, we are not responsible for any failure to deliver within that time.

DHL

Expedited Shipping:
Need your order in a hurry? Select Expedited (next day) shipping to guarantee delivery! Please note that delivery is next day from date of shipping, and not from date of order. Orders must be submitted before 12pm (noon) to be delivered the next business day.

We currently only offer shipping to the following countries:
Austria, Belgium Czech Republic, Denmark, Finland, France, Germany, Ireland Rep Of, Italy, Luxembourg, Netherlands, Poland Portugal, Spain Sweden, United Kingdom (inc. BFPO) and the Channel Islands

Please note we do not currently ship to: Gibraltar, Canary Islands, DOM-TOMs or PO Boxes.

Please see 2016 Nighline Carrier Holiday Schedule chart.
http://www.nightline.ie/about/nightline-delivers/courier-services/
Please note that Nightline does not deliver on local Bank Holidays.

Helpful Resources